Privacy Policy
1. Introduction
At Lake District Retreats, we are committed to protecting your privacy and ensuring that any personal information you provide is handled securely and responsibly. This Privacy Policy explains how we collect, store, and use your data when you interact with our website or make a booking with us.
2. Information We Collect
We may collect and process the following personal information:
• Booking details (name, email address, phone number, and payment details).
• Communication records (when you contact us via email, phone, or social media).
• Marketing preferences (if you opt-in to receive special offers and updates).
3. How We Use Your Information
We collect and store your information to:
• Process and confirm your booking and payment.
• Provide customer support before, during, and after your stay.
• Improve our services, website experience, and guest interactions.
• Send exclusive offers and promotions (only if you have opted in to receive them).
4. Data Protection & Security
• We take all reasonable steps to protect your data from unauthorised access, loss, or misuse.
• Your personal details are stored securely and never shared with third parties for marketing or external use.
• Payment information is processed through secure and encrypted platforms to ensure safety.
5. Marketing & Communication
• If you opt-in, we may send exclusive offers, discounts, and updates via email.
• You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
• We do not send spam or share your details with third-party marketing companies.
6. Cookies & Website Tracking
• Our website uses cookies to improve your browsing experience and analyse website traffic.
• You can control or disable cookies through your browser settings.
7. Your Rights
Under GDPR, you have the right to:
• Request access to the personal data we hold about you.
• Ask for corrections or updates to your information.
• Request that we delete your data (except where required for legal or booking purposes).
8. Contact Us
If you have any questions about our Privacy Policy or wish to update your preferences, please contact us.